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Consumer Press Releases

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  • July 17, 2014

    If you purchased the memory storage component installed in most electronic devices known as Dynamic Random Access Memory (DRAM), you may be entitled to payments from a $310 million settlement fund. The deadline to file (August 1) is rapidly approaching, Tennessee Attorney General Bob Cooper reminds Tennesseans.

    DRAM can be sold individually or preinstalled in computers, graphics cards, video game consoles, MP3 players, printers, PDAs, DVD players and digital video recorders. DRAM is a high density, low cost per bit, memory component that stores digital information and provides high-speed retrieval of data...read the DRAM release.


  • July 16, 2014

    Tennessee Attorney General Bob Cooper today announced a proposed settlement of claims for monetary relief against Apple Inc. related to its participation in a price-fixing conspiracy in the market for E-books. The settlement agreement, which remains subject to approval by the U.S. District Court for the Southern District of New York, would resolve claims for consumer damages brought by Tennessee and 32 other states and territories...read the E-books release.


  • July 15, 2014

    Tennessee Attorney General Bob Cooper is joining government agencies, advocacy organizations, and private sector groups to celebrate the second annual Military Consumer Protection Day, July 16, 2014.

    "Servicemembers make incredible sacrifices for our country and it is only right that we protect these men and women from unscrupulous business practices here at home," said Attorney General Cooper. "I am confident efforts like Military Consumer Protection Day will raise awareness of the helpful resources and assistance available for servicemembers."...read the Military Consumer Protection Day release.


  • June 17, 2014

    Tennessee Attorney General Bob Cooper today announced a $550 million joint state-federal settlement with mortgage lender and servicer SunTrust Mortgage Inc. to address mortgage origination, servicing, and foreclosure abuses.

    The settlement with Tennessee and 48 other states, the District of Columbia, the U.S. Department of Justice (DOJ), the U.S. Department of Housing and Urban Development (HUD), and the Consumer Financial Protection Bureau (CFPB) provides direct payments to Tennessee borrowers for past foreclosure abuses, loan modifications, and other relief for borrowers in need of assistance, tough new mortgage servicing standards, and grants oversight authority to an independent monitor...read the SunTrust mortgage release.


  • June 4, 2014

    Attorney General Bob Cooper today announced a settlement that signals a major change in the way pharmaceutical sales teams are motivated and paid for the ultimate benefit of consumers. The 45 Attorneys General led by a bipartisan leadership committee have reached a $105 million settlement with GlaxoSmithKline, LLC to resolve allegations that GlaxoSmithKline unlawfully promoted its asthma drug, Advair, and antidepressant drugs, Paxil and Wellbutrin. Tennessee will receive $3 million for the Attorney General's work on the leadership committee of this multistate consumer protection investigation.

    The complaint and agreed final judgment filed today in Davidson County Circuit Court alleges that GlaxoSmithKline violated state consumer protection laws by misrepresenting the uses and qualities of these drugs. In particular, the complaint alleges that GSK used false and misleading representations to promote Advair as a first line treatment for all asthma patients, including mild asthma patients who only occasionally needed a rescue inhaler. Furthermore, GSK allegedly provided financial incentives to GSK sales representatives to deceptively promote Advair for mild asthma patients...read the GSK release.


  • April 29, 2014

    Tennessee Attorney General Bob Cooper is cautioning consumers to be alert to potential price gouging following deadly storms and tornadoes that occurred in West and Southern portions of Middle Tennessee Monday.

    Attorney General Cooper, in conjunction with the Division of Consumer Affairs, reminds consumers and business owners to be aware of potential price gouging. The price gouging act specifically cites that it is illegal to set prices that are grossly in excess of the price generally charged immediately prior to the disaster. The price gouging act is triggered when a disaster is declared by the state or by the federal government...read the price gouging release.