Tennessee is participating in a state-federal mortgage servicing agreement with the nation’s five largest servicers: Bank of America, Chase, Citi, GMAC/Ally Financial, and Wells Fargo. This agreement will provide several new servicing standards to improve communications with these servicers, and also relief to eligible homeowners such as loan modifications, refinance, forbearance, and short sales. For more information about the settlement, please visit the national mortgage settlement website.

Contact Your Mortgage Servicer

Your servicer is the company to which you make your monthly mortgage payment. It will take some time for these five servicers to implement these programs. You should be contacted directly by your servicer if you are eligible.

In the meantime, please contact your servicer directly at the following toll-free number to find out more information:

• Bank of America: 877-488-7814
• J.P. Morgan Chase: 866-372-6901
• Citi: 866-272-4749
• GMAC/Ally Financial: 800-766-4622
• Wells Fargo: 800-288-3212

Homeowner Assistance in Tennessee

Tennessee homeowners who are having problems with their mortgages regardless of their servicer are encouraged to contact a free foreclosure prevention counselor for assistance. For a list of counselors or more information about housing assistance programs, please go to Keep My Tennessee Home.

Foreclosure

If you lost your home to a foreclosure by one of these five servicers between January 1, 2008 and December 31, 2011, you may be eligible for a payment under this settlement. If so, you will be sent a claim form.

You may also be eligible for relief under a separate federal foreclosure review program. For more information, please go to the federal foreclosure review program or call 888-952-9105. Please do not delay – the deadline to request a review is April 30, 2012.

Additional Information

• Tennessee Joins Agreement with Major Financial Institutions
• Tennessee Toma Parte en Acuerdo con Instituciones Financiales Mayores
• Keep My Tennessee Home
• Call toll-free 855-690-4899

The Complaint and Consent Judgments for this settlement have been filed in the U.S. District Court for the District of Columbia. These documents are still subject to court approval. For copies of the documents and updated information about the state-federal mortgage servicing settlement, please go to the national mortgage settlement website.

Attorney General Bob Cooper Discusses Benefits of the National Mortgage Settlement

Attorney General Bob Cooper Discusses Help for Tennessee Homeowners

Tennessee Attorney General's Office Discusses National Mortgage Settlement