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Scam and Fraud Alerts

Sadly, while reports of scams and fraudulent activity were initially included with news items of interest on the site, it became clear that there were enough reports to merit a page of their own. Tennessee seniors deserve better than to be victimized in what should be their golden years. The best defensive strategy is knowledge and awareness of criminal behavior. It is much harder for con artists to succeed if you shut them out. Visit this page regularly for tips on the latest scams, targets, and appropriate responses.


You may also find useful information on AARP's Scams and Frauds and Fraud Watch Network pages, as well as this site's own page on combatting fraud. For information on reporting Medicare fraud, visit STOP Medicare Fraud's Report Fraud page. Additionally, reports and tips regarding fraud are available online from the FBI, the Office of Inspector General, and the Federal Trade Commission.


Warning Regarding a "Pain Cream" Insurance Scam


TCAD received a notice from a reputable insurance provider of the following:


"We have received several reports from members who are being contacted by companies offering 'free samples' of pain cream to members. These companies gather the member’s information (including their Subscriber ID number) and bill the member’s insurance for the pain creams. Pain creams are typically compound medications, and if any of the ingredients of the compound medication [are] not covered under [Medicare] Part D the entire claim will deny. Most of the time, these pain creams are NOT covered under the member's [Medicare] Part D prescription drug plan, so the members are billed for the full amount of the pain cream, and these pain creams can cost the member thousands of dollars."


Added May 15, 2015

Reminder: Research Charities Before you Donate


Following the earthquake in Nepal, Nashville News Channel 4 reminds Tennesseans to be cautious when choosing charities. Well-known charities, like the Red Cross, should be safe. But there are criminals who will take advantage of tragedies to con generous people out of money. Taking even just a few minutes to research a charity before donating may save you a lot of trouble, and you can feel more confidant that your money will actually reach the people who need it.


Channel 4 also suggests this page of tips from the Better Business Bureau.


Added April 30, 2015

Police Warn Against "Bump and Rob" Trend


Nashville News Channel 4 warns of a new way criminals are robbing people on the road:


"Police said some thieves are causing wrecks on purpose to steal from victims. This trend, called bump and rob, is a growing criminal phenomenon where a driver will hit another vehicle from behind. When they pull over, the criminals rob the victim."


Read the full story to avoid becoming a victim.


Added April 30, 2015

Scammers Impersonating Montgomery County Sheriff's Officials


Nashville News Channel 5 reports on the victim of a scam that we've shared before. A caller pretends to represent the Sheriff's Office, tells the victim there is a warrant for his or her arrest, then asks for money through a rechargeable card. That card is a red flag!


From the News Channel 5 report:


“Citizens should know that if you have an arrest warrant on file, we would never call and ask for money to rectify that warrant,” said Sheriff John Fuson. “If you have a warrant on file, a well identified Deputy will come to you and arrest and take you to jail.”


"Investigators added that anyone who calls asking for money on a rechargeable card is most likely a scammer."


Added April 30, 2015

Telephone Scammer Curses At, Threatens Murfreesboro Woman


This is another story of someone claiming to be in IRS agent. Reminder: The IRS will not call you to demand money. If someone calls and claims to be an IRS agent and wants money or personal information, hang up. It won't do you any good to talk to a person like that, and the longer you stay on the phone, the greater the risk you will say something you shouldn't or hear something you don't want to hear.


If you're worried you may actually owe the IRS money, call them yourself on your terms. The following numbers, as well as other options and instructions for contacting the IRS, are available at


Telephone Assistance for Individuals
Toll-Free, 800-829-1040
Hours of Operation: Monday – Friday, 7 a.m. – 7 p.m. your local time (Alaska & Hawaii follow Pacific Time).


Telephone Assistance for Businesses
Toll-Free, 800-829-4933
Hours of Operation: Monday – Friday, 7 a.m. – 7 p.m. your local time (Alaska & Hawaii follow Pacific Time).


Telephone Assistance for Exempt Organizations, Retirement Plan Administrators, and Government Entities
Toll-Free, 877-829-5500
Hours of Operation: Monday – Friday, 8 a.m. to 5 p.m. Local Time.


Telephone Assistance for people with hearing impairments
Toll-Free 800-829-4059 (TDD)
Hours of Operation: Monday – Friday, 7 a.m. – 7 p.m. your local time (Alaska & Hawaii follow Pacific Time).


Telephone Assistance for Individuals who believe they may be a victim of Identity Theft: No Tax Administration Impact - Did not receive a notice from the IRS.

Toll-Free 800-908-4490 (Automated and live assistance)
Hours of Operation: Monday – Friday, 7 a.m. – 7 p.m. your local time (Alaska & Hawaii follow Pacific Time).


Added April 17, 2015

Warnings From St. Clair Senior Center in Murfreesboro, Tennessee


"There are a couple of popular scams that continue to circulate in Middle Tennessee. Individuals are calling and identifying themselves as IRS agents and informing their targets that they owe back taxes and are demanding payment or they will face possible jail time. There are even cases that when the person hangs up on the scammer, they quickly receive another call from what appears to be the Sheriff ’s Department claiming to be a follow up call for the IRS. The Federal Trade Commission wants consumers to understand that the IRS will never call, text or e-mail you regarding taxes, and local Sheriffs’ offices do not partner with the IRS to collect taxes. Another scam that is very similar is that the target gets a call from someone claiming to be a police officer that is demanding payment of traffic tickets, or to collect a fine for missed jury duty. Police departments do not call to collect money, do not threaten jail time for traffic violations, or demand immediate payment of fines. Be aware that you can’t always trust your caller ID. Scammers have the technology to make any organization name or phone numbers appear on your caller ID."


Added January 28, 2015

Early Warning from the IRS: Know the Most Common Tax Season Scams


CBS News shares information on some of the most common tax season scams. It won't take long to read, and knowing what to look for can help you avoid becoming a victim.


Added January 7, 2015

Recorded Phone Call Shows IRS Scammers' Tactics


Nashville WSMV Channel 4 shares the details of an ongoing phone scam designed to convince people that they owe the IRS money and are in serious danger of legal action. "The scam cost a Murfreesboro woman nearly $2000." Avoid becoming a victim, learn to spot the signs. This is an easy one to avoid if you know what to look for.


Added December 19, 2014

Keeping Seniors Safe Online: A Message From Tennessee's Office for Information Resources


Seniors are embracing the digital age in greater numbers every year. Fifty-three percent of adults ages 65 and older now use the Internet and online tools such as email. Among those Internet users, seventy percent report going online on a daily basis.


Seniors (and people of all ages online) should be wary of the following types of emails, Web sites, or social media messages that:


  • Offer discount prescription medications or other "can't miss" deals.
  • Appear to be from official government agencies or banks, requesting personal information.
  • Ultimatums, such as: "Your account will be closed" or "the deal will expire" to create a sense of urgency and trick the victim into providing personal information.


What to Do


Think before you act. Most banks, charities, universities, and companies will not ask for personal information via email. Be wary of requests to update or confirm your information, especially by clicking on a link.


Never be afraid to tell the company or individual calling you that you will call their corporate office to confirm a claim.


Added December 5, 2014

Police Say Thieves Stole From 74-Year-Old Nashville Woman While She Mowed Her Yard


Nashville News 2 has an image of the suspects. You may recognize them.


Added October 31, 2014

Important Information About Cash Cards

We recently were introduced to a program out of Florida called Seniors vs. Crime. The Florida Times Union our of Jacksonville publishes stories related to the program, as well as tips to help seniors avoid becoming victims. Reporter Valerie Norton had this to say about cash cards, now a popular tool for scammers:


"[Cash cards] are tools that have positive purposes, but they can be misused and manipulated to cause harm. They are not credit cards and you must load the cards with money in order to use them."


She goes on to point out that, "Scammers like these cards because the money is essentially cash and it is not traceable. Once you give that card to buy something or give the account number/pin, the money on the card will disappear. You cannot get it back."


If a stranger contacts you and begins a story about a bill owed or a contest you've won that requires you to make some kind of payment and then asks for one of these cards, you should immediately be suspicious. Even if the caller claims to represent the IRS, the police, or some other authority, hang up. You can get in touch with the authorities yourself to find out if there is really a problem involving a bill you need to pay.


Seniors vs. Crime has apparently been in touch with the companies that supply cash cards. The result is that some of these companies now encourage retailers to ask questions of customers seeking to purchase these cards. If you need a cash card and are questioned, please be patient. The questions are intended to protect you.


Added September 30, 2014

Murfreesboro Woman Loses $2000 to IRS Impersonator

A 59-year-old Murfreesboro woman lost almost $2000 to another person calling and pretending to be an IRS agent.


Red flag: Again, the con artist demanded payment using prepaid cards, Green Dot MoneyPak cards. That should be a warning sign to everyone now. Please share that information with your friends and family. The IRS will not call you to collect taxes, and it will not demand that you pay using these cards. These are both indications of a scam and should cause you to immediately end the call and notify the police.


If you are worried you might own taxes, call the IRS after you hang up on the caller. Dial 1-800-829-1040, and know that you are actually talking to a real IRS agent, not someone pretending.


Added September 15, 2014

Courts Won't Contact or Summon You By Phone or Email


This is a warning from CBS News about an email scam meant to scare you into thinking you have a court appearance. Official court summons arrive in the mailbox at the end of your driveway or on your front porch, not in your email inbox.


If you get an email like this, don't open the attached notice—don't open anything attached. It's malware, and if you open it, you install it. Then you will be in trouble.


A good rule of thumb is to never open an email attachment if you don't know the sender.


Added September 9, 2014

Elderly Woman Taken, Robbed in Murfreesboro

A 70-year-old Murfreesboro woman was kidnapped and robbed from a store parking lot. As reported by Nashville's News Channel 5, "Murfreesboro Police said this is the second similar incident this year and the description of one of the suspect's in this case is a match. The suspects have also been accused of conning another woman out of her money at a McDonalds on Old Fort Parkway."


It started with a compliment, strangers being friendly. They then jumped into the woman's car and forced her to drive to her bank and withdraw money.


Watch the video report. If you recognize the person of interest, please call police at 615-893-1311. Someone you care about could become the next victim.


Added September 8, 2014

Scammers Impersonate Police, Demand Money From Prepaid Cards


Victims in Nashville and Franklin received calls they thought were from Ashland City police officers. The claim? Unpaid tickets. What were they told to do? Pay their tickets with a prepaid money card.


When you follow the link above to the full report from WSMV Channel 4, pay close attention to this information: "Police will not send anyone to jail for weeks for a traffic violation. They also will not contact you and demand money by phone."


Red flag: Once again, the scammers are asking for payment using prepaid cards. That should be a warning sign to everyone now.


Added August 28, 2014

Scammers and Con Artists Love Prepaid Cards


WSMV Channel 4 has a quick note on social media and sweepstakes scams. Once again, it involves prepaid cards. Anytime anyone you don't know is asking you to pick up one of these cards and share the card number and PIN, you should be on guard. Stop. Think.


To be clear, there is nothing wrong with these cards if you know and trust the person you're paying. The problem is how the cards are used by criminals.


If you want a chance at easy money, don't buy a prepaid card. Buy a lottery ticket or a scratch off instead. You stand to lose a lot less, and some of the money you spend supports education, not crooks.


Tell your family, tell your friends. You will be helping to protect them. People will continue to fall victim to these scams until we all learn to say no.


Added August 28, 2014

Elderly Woman Scammed Out of Thousands of Dollars


This story from Nashville News Channel 5 is about a Rutherford County resident but, as if often the case, the same thing could happen to anyone, anywhere. This scam involved a call, a claim that the woman had won a prize and needed to wire money to open an account into which the prize money could be deposited. Not only did she lose $2400, but she's apparently getting lots of calls now from other scammers who think she's an easy target.


When a stranger calls and offers you something that sounds too good to be true, then asks you .for money, hang up.


Added August 28, 2014

Phone Scam Affecting Dickson Electric Customers, Could Happen Anywhere


"Scammers are attempting to trick Dickson Electric System customers into making payments into a false account, according to a DES spokesperson." DES wants customers to know its employees never call to collect on a bill. Read the full report on the Tennessean online (from the Dickson Herald).


Red flag: Once again, the scammers are asking for Money Pak prepaid card payments.


Added August 19, 2014

IRS Reports 90,000 Contacted in Scam


The IRS does not contact you by phone, text messages or email. If you are contacted this way—any of these ways—from someone claiming to represent the IRS, you should be suspicious. Even if the person calling appears to know something about you, be suspicious. Don't be afraid to HANG UP.


You can call the IRS yourself at 1-800-829-1040 (Monday-Friday, 7:00 am-7:00 pm local time) to find out if there's a problem.


It's also important to know that the IRS will not demand that you make immediate payment of money owed using a credit or debit card.


Follow up to original report: IRS Scam Continues shares, "The Federal Trade Commission has provided several tips to avoid the scam. They said if the alleged government agency asks for money to be sent immediately, it's a dead giveaway."


"The FTC also said a government agency will never ask anyone to put money on a prepaid debit card and give them the number."



Originally added August 18, 2014, then updated August 28, 2014.

"The IRS will not call to demand money or threaten to arrest deport, or revoke a license" if money is not paid.


Thieves are still working the phones, trying to fool people into believing the IRS is calling. It's been reported again, this time in Clarksville. The Clarksville Police Department and News Channel 5 want you to be prepared. Read the report.


This is a case where you don't need to be able to punch, kick, shoot, stab, or run to protect yourself. No special training required. All you need to do is hang up.


Added August 1, 2014

The "Grandmother Scam" is Still Finding Victims! Read and Share the Details with Your Familiy


This scam is hurting grandparents in Tennessee. Here's how it works: A grandparent gets a call from, supposedly, a grandchild—or someone representing the grandchild, like a lawyer or police officer. The grandchild is in trouble, has been arrested or has had an accident. Usually, the grandchild is said to be out of town, sometimes even out of the country. The grandchild needs money, often thousands, and the grandparent is asked not to tell anyone.


If you hear anything like that, the caller is probably a con artist. STOP. THINK. ASK QUESTIONS. If you hear the words "MoneyPak Card," a red flag should go up. Again, STOP. THINK. ASK QUESTIONS. Do not act too quickly. Do not keep this call a secret. Call other family members instead, try to find out where your grandchild is. Call your grandchild at home or work if you can.


WATE Channel 6 out of Knoxville has the stories of two grandmothers both hurt by this scam. Both of them lost thousands of dollars. Talk to the grandparents and parents in your family today, don't wait. Make sure they don't become victims of this scam. Consider creating a code word that your family uses for a true emergency.


Added July 25, 2014

Mystery Shopper Scam


Watch the WSMV Channel 4 video and read the report for all the details, as this is a tricky one. The basics: You're invited to become a mystery shopper, and you're sent a check before you do any work. You're told to deposit the check with your bank and then spend most of the money on prepaid MoneyPak cards. You give the scammer the details on the money cards. The check bounces days later and your bank comes after you for the money.


There is a Mystery Shopping Providers Association, and it's legit. This scam has nothing to do with them. They only send you money after you've done the job, though, not before.


Added July 17, 2014

Phone Scam Appears as Law Enforcement or the IRS on Caller ID: HANG UP!


WKRN Nashville News Channel 2 shares two reports out of Murfreesboro of a scam involving people claiming to represent the IRS and local law enforcement. The scam even fakes the phone number!


"In both cases, residents were called by someone claiming to be from the IRS, demanding money." The report goes on to describe that when one person hung up on the caller supposedly with the IRS, another call followed That caller claimed to be the Chief of Police.


These people are after money, of course. It's a scam, a lie. The IRS isn't going to call you demanding money. The police department—any police department anywhere in the United States—is not an enforcer for the IRS. The police do not collect debts.


One again, the best response to a call like this is to HANG UP. If they call back pretending to be someone else, HANG UP AGAIN. This scam only works if you provide your personal information.


Added July 8, 2014

Police Report That Tree Trimmer Out on Bond For Scamming Scams Again!


WMC Action News 5 out of Memphis reports that a man already arrested once for scamming a Memphis woman has quickly done the same thing to another. The scam involved tree trimming. The second victim, a 66-year-old woman, was "intimidated" into giving the man $8300.


Another man interviewed for the report gave excellent advice: "Never ever hire a door knocker." That's not just true of tree trimmers and yard work, that's true of all work. It is not a good idea to hire people who go door to door looking for work. You should always do your homework first. Check references, talk to people who have had similar work done. Get estimates from more than one source.


Read the full report for other great tips on how to avoid becoming a victim of this type of scam. For people in the Memphis area, you can also see the name and mug shot of the man accused of these scams.


Added June 20, 2014

Three Dangerous Senior Scams to Avoid


News Channel 3 out of Memphis offers a quick rundown of some of the most common scams run on seniors.


Family members, this is something you also need to watch! Even when your older loved ones know about these scams, they still sometimes forget them. Seniors often think the best of people. They may drop their guard. The people operating these scams know how to smile, speak kindly and professionally, and put on a good show. So remember, you need to know the scams and watch out for the con artists, too. If you think someone is taking advantage of a senior citizen, ask questions.


Added June 6, 2014

Five Dangerous Scams Targeting Seniors


As the number of older Americans grows, so does the number of people trying to take advantage of them. CBS News offers descriptions of the five most frequent scams tried on seniors.


Added May 21, 2014

Updated March 25, 2014 Free $1500 Security System Is Not Free


This scam is ongoing! As of late March 2014, we have been notified that people are still receiving these calls. One site visitor reports the following numbers, 321-207-XXXX and 505-919-XXXX, as related to this activity. Because we cannot independently verify the numbers, we have not included the last four digits. However, if you receive a call about this so-called "free" GE security system from Florida area code 321 or New Mexico area code 505, your best response is probably to hang up.


The original warning follows:


This is yet another attempt made on one of our own staff members, although it turns out the call is one documented elsewhere online. The number begins 973-273-XXXX, which is apparently out of New Jersey, although the number could change, especially as word gets around. Regardless, the caller may be introduced as a representative of "GE Security Systems," or something similar. That should raise a red flag.


While there is a GE Security division of General Electric, it does not sell to individuals, does not telemarket, does not go door to door. Anyone could claim to be selling GE Security systems, but they would not be affiliated with GE. (You could buy a couple dozen cans of Pepsi and sell the cans door to door, but that would not make you a Pepsi employee, right?)


In this specific case, the caller suggests that a $1500 security system can be had for "free" with a $40/month monitoring fee and a 36-month contract. With very little effort, legitimate businesses selling the same GE systems can be found offering monitoring for as little as $19/month. The other difference, of course, is that those businesses do not call you; they wait for you to call them.


The Federal Trade Commission provides good information on avoiding home security system scams. Be suspicious of aggressive sales agents. Be wary when contacted by strangers over the phone looking to sign you to a contract for a service you did not request. Never give personally identifying information or financial information to someone you do not know. And remember, if it sounds too good to be true, it probably is. Very little is "free" in life. If you want a home security system, do your research, choose a company with a good reputation, and call them yourself.


If you receive the call described here, hang up.


Originally added September 9, 2013

Top Six U.S. Scams


The top six scams run in the United States, as provided by CBS News, are as follows:


1. Fake checks
2. Bad Internet sales – products never delivered or misrepresented
3. Sweepstakes/prize/free gift cons that request payment to get your winnings
4. Advance fee cons that promise a loan or line of credit, if you pay them first
5. Scams that attempt to get personal information to access to your accounts, your tax refund, or to open credit cards in your name
6. Recovery/refund cons that promise past victims a recovery of swindled funds in exchange for a fee


Read the full article for more information.


Added January 27, 2014

Check Your Credit Card Statements Carefully


CBS News Moneywatch suggests you watch out for a $9.84 charge on your statements. A criminal, or criminals, figured out that a person was much less likely to question a charge for $9.84 than for, say, $9840.00. Think about it. If you took just $9.84 from a million people, you would have almost 10 million dollars. And $9.84 is not something most people would get worked up about; they might assume they just forgot a purchase.


Of course, it could be any small amount. Chances are, after a report like this, thieves will stop using $9.84 because people will be looking for that figure. The point is, don't take even the small charges for granted. Look your bank and credit card statements over closely each month, line by line. If something isn't familiar, think about questioning it.


Added January 27, 2014

Man Posing As Sheriff in Rutherford County Phone Calls


News Channel 5 shares another warning, this time about a phone scam in which the caller pretends to be a member of the Rutherford County Sheriff's Office. There have been several reports of this scam made to both the Murfreesboro police and the actual Rutherford County Sheriff's Department.


The man calling claims to be "Lt. Johnson." There is no Lt. Johnson with the Sheriff's Office. Of course, the caller could claim to be anyone. In one call, he stated to a mother that her daughter had missed jury duty and would be arrested if he was not paid $120. You would never make a payment like that to a law enforcement officer.


If you receive a call like this and have caller ID, write down the number, hang up, and notify the Sheriff's Office at 615-898-7770.


Added January 22, 2014

Grandparent Scam Hits Close to Home


You're a grandparent. You get a call. It's your grandchild (or someone claiming to be your grandchild). He or she is away from home, outside the state, or maybe even outside the country (supposedly). There's been an arrest, legal trouble, send money! There might even be someone claiming to be a lawyer on the phone.


It's happened to a Hendersonville, Tennessee grandmother. The calls started in mid-December, and it wasn't until the real grandson called to ask her about Christmas that anyone knew anything was wrong. She asked if he was still in Mexico; he hadn't gone to Mexico. The scam was conducted by two people, one claiming to be the grandson, the other his lawyer. They convinced the woman not to speak of it to anyone, warning that it could have an impact on the case, claiming it could land her grandson in jail for eight years.


She sent everything she had: $75,000.


CNN Money, in its own report, discusses this scam in more detail. It's grown dramatically. According to CNN, the Federal Trade Commission "recorded 743 incidences" of this scam in 2009. By 2010, the number had grown to more than 40,000.


It can happen anywhere. It can happen to you. It can happen to your grandparents. Learn from others, share this story.


Added January 15, 2014

Beware of Misleading Ads Targeting Seniors


News Channel 5 shares a warning about a specific newspaper ad offering "easy to use" cell phones for free. Careful, there are costs! And the company placing the ad and offering the phones will encourage add-ons, like a warranty and a car charger. In the end, the "free" phone can cost you $100 or more. The report includes an interview with Better Business Bureau President and CEO Kathleen Calligan. She explains that the company behind this ad has had many complaints.


Although this report is about a specific ad and company, it is important to always be suspicious of "free" offers that need money from you. And remember, if you become uncomfortable, especially when dealing with someone over the phone, there is nothing wrong with ending a call. It's okay to change your mind. It's okay to hang up, even if you made the call.


Added January 8, 2014

Thefts At Assisted Living Facilities!


This News 2 report, while centered in Knoxville, describes something that could happen anywhere. Three women are apparently visiting various assisted living facilities, pretending their visits are for family members. They even pretend to fill out forms! In reality, they are waiting until facility staff members are tending to business or are distracted, at which point the three women begin looking for things like credit cards. After stealing a credit card and driver's license from one location, the women "spent $2,000 at a local Best Buy and $6,000 at various other stores." Again, they have hit multiple facilities.


Since they haven't been caught, these three may try again. If they know they've made the news, they may change their behavior. The three may no longer visit the same target together, or they may stop visiting assisted living facilities but choose something similar. Remember, valuables should always be secured—even in places where you are comfortable, like your office.


Added December 11, 2013

Two Men Accused of Scamming Elderly Woman More Than $5000


News Channel 5 reports on accusations out of Hendersonville, Tennessee against two men: Henry Cooper and George Lee. The two are accused of preying upon and scamming an elderly Sumner County woman, using a "home repair" cheat for which they repeatedly charged her thousands.


Of the two men, only Henry Cooper has been arrested. Police are still searching for George Lee. Anyone with information about Lee, including his location or other possible victims, please call the Hendersonville Police at (615) 822-1111.


As included in the Channel 5 report: "Anonymous tips that may be eligible for a reward can be submitted to Crime Stoppers by calling (615) 573-5400, or texting a tip to CRIMES (274637) using keyword 'TIPHPD'. Anonymous tips may also be submitted online at"


Added December 9, 2013

Senate Aging Committee Launches New Anti-Fraud Hotline


The United States Senate Special Committee on Aging made the following announcement this week:


"If you or someone you know suspect you’ve been victim of a scam or fraud aimed at seniors, the U.S. Senate Special Committee on Aging has set up a new toll-free hotline to help.

"The hotline was unveiled today to make it easier for senior citizens to report suspected fraud and receive assistance. It will be staffed by a team of committee investigators weekdays from 9 a.m. to 5 p.m. EST. The investigators, who have experience with investment scams, identity theft, bogus sweepstakes and lottery schemes, Medicare and Social Security fraud, and a variety of other senior exploitation issues, will directly examine complaints and, if appropriate, refer them to the proper authorities.

"Anyone with information about suspected fraud can call the toll-free fraud hotline at 1-855-303-9470, or contact the committee through its website, located at"



Added November 14, 2013

Cookeville Regional Medical Center Warns of Prescription Renewal Phone Scam


According to a report in Cookeville's Herald-Citizen, a scam that has recently come to Cookeville has already been associated with other hospitals around the country. Those attempting the scam target elderly patients, claim they are with a local medical center (in this case, CRMC), and inquire about renewing a prescription. Given the nature of the scam, a phone call, this could happen anywhere.


The phone number associated with the scam is 866-218-7985. That number is a red flag. Of course, the call could come from another number in the future.


Cookeville Regional does not make calls or offer services of this kind. The safest approach to take if someone calls about prescription renewal and asks for personal information is to hang up. You can make the contact yourself if you need to renew a prescription.


Added November 1, 2013

Scammers Targeting Cell Phone SIM Cards


This scam does not affect everyone with a cell phone. Not all cell phone models have a SIM card. That said, the story illustrates again the need to protect personal information. This scam works when people give away sensitive information, like social security numbers, without knowing the person to whom they are giving the information.


You are the ultimate guardian of your personal information. Don't be afraid to ask questions when someone wants you to share it. When called, don't be afraid to hang up on someone if a situation doesn't feel right. Don't be afraid to say no, and if you feel you have already been victimized, don't be afraid to report it.


Added October 24, 2013

Five Tips to Protect Yourself During Open Enrollment


The National Council on Aging (NCOA) has provided a short, but essential, list of tips for avoiding fraud. Both the Medicare Open Enrollment period and the new health insurance Marketplaces make this an especially active time for scam artists; they see many new opportunities—many new potential victims. The best way to protect yourself is to know what to avoid.


Added October 23, 2013

Caller Claims To Be Judge in Phone Scam


Nashville's News Channel 5 is warning of a phone scam in which potential victims are called by someone claiming to be a judge. The caller claims "you" have been found guilty and convicted of a crime. What are you expected to do about it? Send money, of course. (As if you could buy your way out of something so serious.) Follow the link above to read the story and watch the report. This seems like a scam that could easily victimize our seniors.


As always, the best response is to hang up the phone when you receive a call like this. Share nothing! Provide no personal or financial information! The person best able to keep you safe from criminal callers is you.


Added September 24, 2013



One of Tennessee's own SHIP coordinators, Vickie Thompson, has helped the Federal Trade Commission as a witness in a case against an alleged prescription drug discount scam operating out of Wisconsin (but targeting seniors nationwide, including Tennessee residents). Charges have been filed, and a federal judge has ordered an end to the scheme and the freeze of all related assets.


Read more at "FTC Cracks Down on Bogus Medical Discount Scam Targeting Seniors" and watch a news report out of Memphis.


Great work, Vickie!


Added September 17, 2013

Free $1500 Security System Is Not Free


This is yet another attempt made on one of our own staff members, although it turns out the call is one documented elsewhere online. The number begins 973-273-XXXX, which is apparently out of New Jersey, although the number could change, especially as word gets around. Regardless, the caller may be introduced as a representative of "GE Security Systems," or something similar. That should raise a red flag.


While there is a GE Security division of General Electric, it does not sell to individuals, does not telemarket, does not go door to door. Anyone could claim to be selling GE Security systems, but they would not be affiliated with GE. (You could buy a couple dozen cans of Pepsi and sell the cans door to door, but that would not make you a Pepsi employee, right?)


In this specific case, the caller suggests that a $1500 security system can be had for "free" with a $40/month monitoring fee and a 36-month contract. With very little effort, legitimate businesses selling the same GE systems can be found offering monitoring for as little as $19/month. The other difference, of course, is that those businesses do not call you; they wait for you to call them.


The Federal Trade Commission provides good information on avoiding home security system scams. Be suspicious of aggressive sales agents. Be wary when contacted by strangers over the phone looking to sign you to a contract for a service you did not request. Never give personally identifying information or financial information to someone you do not know. And remember, if it sounds too good to be true, it probably is. Very little is "free" in life. If you want a home security system, do your research, choose a company with a good reputation, and call them yourself.


If you receive the call described here, hang up.


Added September 9, 2013

Smyrna Police Warn Residents About Two Scams


From News Channel 5: "Smyrna police want to warn residents about two new scams targeting senior citizens.


"The first comes in the form of a letter that looks like it comes from Publisher's Clearing House. The letter states the recipient has won $1.5 million.


"Police also said to be on alert for a scam involving a phone call selling "green dot" money cards in order to get a cash prize.


"Smyrna Police Chief Kevin Arnold said one man lost $10,000 in of these scams. His advice: If it seems too good to be true, it probably is, so be cautious.


"Anyone who thinks they may have been targeted by scammers should call Smyrna Police at 615-459-6644."


Added September 6, 2013

Grocery Scam


One of our own staff members has reported receiving a red flag call, apparently originating from Buffalo, New York. The caller was claiming to offer $3000 worth of groceries through a new government program for seniors. All our staff member had to do was provide "a little information." The information she gave them was that, "There are no free groceries programs for seniors sponsored by the government." She then hung up.


Remember: If a stranger calls with an offer you do not recognize or that sounds too good to be true, your best response is to end the call.


Added September 5, 2013

Express Courier Scam


The Council on Aging of Greater Nashville has sent out a reminder of the following scam:


"This scam begins when the senior receives a phone call from 'Express Couriers' asking if the senior is going to be home, as there is a package for the senior and it will be delivered in one hour. Adding credibility, the courier arrives in an hour in a uniform with a basket of flowers and wine. Attached is a note indicating that a $3.50 fee must be collected as proof that he/she has actually delivered the package to an adult (since alcohol is involved) and not just left on a doorstep. The courier then states that the company requires the fee be paid with a credit/debit card on a mobile card machine. If using debit, the senior is also required to enter his PIN or security number.


"By the next week, several thousand dollars are withdrawn from the senior’s account at various ATM machines or charged to the credit card. The information collected on the mobile device allowed the scammer to create a 'dummy' card."


This scam is several years old, and the original perpetrator committed the crime outside the state of Tennessee and was arrested and charged. The risk now is that others will adopt the same scam closer to home, perhaps under a different name or possibly changing the details. The important thing to remember is to be wary of sharing your credit/debit information with anyone you may have a reason to doubt. When in doubt, turn the person away.


Added August 1, 2013

Scammers Offering Prizes and Gifts


Putnam County residents have reported to police that, in addition to the medical alert device phone scam, someone is now calling potential victims about fictional prizes and contests. One man was supposedly a Publisher's Clearing House winner, but he knew he had not entered and questioned how he could have won. The caller became abusive and vulgar when a family member intervened.


Remember, in cases like this there is nothing wrong or impolite about hanging up. If in doubt about the legitimacy of a call, just end it. If a caller persists, notify the phone company and the police.


Added July 24, 2013

State Warns of Driver's License Phone Scam


The Tennessee Department of Safety and Homeland Security is warning of yet another phone scame, this time involving driver's license renewals and a caller requesting the potential victim's Social Security number.


Government offices will not contact you this way—will not call and ask for something like your Social Security number. The best rule of thumb is that if you do not make the call and know with whom you are speaking, you do not provide personally identifying information when asked. You hang up and report the call to the police.


Added July 19, 2013

National Report Discussing Reverse Mortgages and Investment Scams


CBS News briefly discussed with Consumer Reports senior editor Mandy Walker the risks presented by home, mortgage, and investment scams. The report states that 5 million older Americans fall victim each year to such scams, with losses to Americans over age 60 totalling $3 billion.


Added July 19, 2013

Con Artist Poses as Dish Network; Roane County Couple Sees Through Scam


As reported by Don Dare for ABC News Channel 6 out of Knoxville, an attempt was made over the phone to con a Rockwood couple out of roughly $700. A man claiming to be a Dish Network representative, and one who had knowledge of the couple's account and payment information, made an offer that claimed six months of free service and a free movie channel would follow if the customers paid six months in advance. They knew better and did not give the man any payment or personal information. They also verified with Dish Network that the offer was not legitimate.


Remember, you cannot always trust caller ID. If you are suspicious of a caller, there is nothing wrong with hanging up. A legitimate offer can be verified by calling a number on a document you trust, like a billing statement from the company with which you have an account.


Added July 19, 2013

Medical Alert System Telephone Scam


Another telephone scam is targeting seniors in multiple states. A member of our staff has now received one of these calls. DO NOT provide sensitive personal information to a stranger contacting you by phone. Nashville News Channel 5 is reporting this month (July 2013) that the Better Business Bureau has received numerous complaints about this scam, which involves the claim that someone the victim knows, possibly a doctor or family member, has arranged a "free" medical alert system. The scammer then requests bank and credit card information. If you receive a call like this, say nothing and hang up!


Added July 16, 2013

Attempts to Steal Medicare Beneficiaries' Personal Information By Phone


Recent reports from Medicare beneficiaries in the Southwest portion of the state indicate that someone is attempting a telephone scam, masquerading as a Medicare employee and seeking to acquire a person's Medicare card number. That number is also the person's Social Security number! (Medicare is one of the few agencies still using a person's Social Security number as an account number.) However, while Medicare does contact patients by mail, they will never call about account information. That type of call should trigger only one response: Hang up immediately!


A more detailed description of the scam may help protect you from becoming a victim. Remember, always be cautious about the personal information you share, especially in response to a request by someone who calls or emails you. If you do not make the call yourself, you cannot be sure of the identity of the person communicating with you. Caller IDs can even be faked! And email should never contain valuable personally identifying information, such as a social security, credit card, or banking number; there is no good reason to ever include any of those in an email message.


Tennessee SHIP partners with Senior Medicare Patrol (SMP) to assist with Medicare fraud and abuse. You can contact a SHIP representative at 1-877-801-0044.


Added June 14, 2013