About Us

This diverse agency protects the interests of consumers while providing fair, efficient oversight and a level field of competition for a broad array of industries and professionals doing business in Tennessee.

The Division of Consumer Affairs, in concert with other state and federal agencies, is charged with the enforcement of the Tennessee Consumer Protection Act and mediates or otherwise resolves more than 6,000 consumer complaints per year. The division also coordinates the department's consumer education efforts.

The Division of Insurance regulates the 1,600 insurance companies and 90,000 agents that contribute more than $14 billion dollars to the state's economy.

The Securities Division regulates brokers-dealers, agents, investment advisers, and investigates fraud.

The TennCare Oversight Division The monitors the financial condition and timely payment practices of the health maintenance organizations (HMOs) and behavioral health organizations (BHOs) that contract to provide services to 1.4 million TennCare enrollees.

The Division of Fire Prevention includes the state's building and safety codes enforcement operations, arson and explosives investigations, and offers training for volunteer and career firefighters and codes officials through the state's new Fire Service and Codes Enforcement Academy.

The Division of Regulatory Boards houses 22 boards and commissions that enforce professional standards of conduct and statutory mandates for industries ranging from architects and engineering to contracting, cosmetology, and accounting.

The department also assists law enforcement through specialized training and investigative work.

Administratively attached entities include the Commission on Firefighting Personnel and Standards Education, which sets criteria for standards for fire service personnel.

As a by-product of this wide-range of professional services, the Department of Commerce and Insurance collected 799 million in fees and premium taxes in fiscal year 2010-2011, second only to the Department of Revenue.

The department's total operating budget for that fiscal year was $177 million.