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Exciting New Features for Family Assistance Customers Offering Easier, Faster Service


Have a question?


There’s no need to wait in line or call in for an answer. DHS is now available at your fingertips to answer questions on Family Assistance programs - Families First and SNAP,  with 3 new online and mobile ready tools: Family Assistance Case Connect, Live Chat and Direct Email.


Family Assistance Case Connect allows users to view monthly benefit amounts and arrival dates, upcoming appointments, and check the status of applications. With Live Chat and Direct Email, users have real time interaction with DHS representatives. Live Chat allows for instant question and answer on general questions regarding Family Assistance programs. Through the Direct Email tool, users are able to send questions and concerns to the right place for needed feedback.


If you have a question, try them out now!

newCase ConnectDirect EmailLive Chat

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Together for Tennessee – Transforming Tennessee’s Food Programs


Do you ever worry about the more than 90% of Tennessee’s eligible children who may be hungry?


Are you committed to making a difference?
Do you want to be a part of the solution?
Do you believe in the capacity of others?
Do you want to be a part of the future celebration of reducing the rate of food insecurity in Tennessee?


If you answered “Yes!” to any of these questions, join us in our journey toward transforming Tennessee’s Food Programs and alleviating child hunger. Learn more about the journey by clicking here.




Creating a 21st Century Family Assistance Service Delivery Model

Follow the Journey to Creating a 21st Century Family Assistance Service Delivery Model


The Department recognizes the strength and capabilities of our family assistance customers. It is with this group and their needs in mind that has led the Department on a journey toward improving how we deliver services. This direction is also congruent with research related to brain science and pathways out of poverty. Fundamental to this is reducing the stress associated with accessing services. Click here for more information







The Department’s Commitment to Tennessee

DHS Mission Statement:

Human Services logoTo offer temporary economic assistance, work opportunities, and protective services to improve the lives of Tennesseans.