Have a question?
There’s no need to wait in line or call in for an answer. DHS is now available at your fingertips to answer questions on Family Assistance programs - Families First and SNAP, with 3 new online and mobile ready tools: Family Assistance Case Connect, Live Chat and Direct Email.
Family Assistance Case Connect allows users to view monthly benefit amounts and arrival dates, upcoming appointments, and check the status of applications. With Live Chat and Direct Email, users have real time interaction with DHS representatives. Live Chat allows for instant question and answer on general questions regarding Family Assistance programs. Through the Direct Email tool, users are able to send questions and concerns to the right place for needed feedback.
If you have a question, try them out now!
To offer temporary economic assistance, work opportunities, and protective services to improve the lives of Tennesseans.