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Family Assistance Features

Exciting New Features for Family Assistance Customers Offering Easier, Faster Service


Have a question?


There’s no need to wait in line or call in for an answer. DHS is now available at your fingertips to answer questions on Family Assistance programs - Families First and SNAP,  with 3 new online and mobile ready tools: Family Assistance Case Connect, Live Chat and Direct Email.


Family Assistance Case Connect allows users to view monthly benefit amounts and arrival dates, upcoming appointments, and check the status of applications. With Live Chat and Direct Email, users have real time interaction with DHS representatives. Live Chat allows for instant question and answer on general questions regarding Family Assistance programs. Through the Direct Email tool, users are able to send questions and concerns to the right place for needed feedback.


If you have a question, try them out now!

newCase ConnectDirect EmailLive Chat

  • Families First (TANF) program
    Families First, the state’s Temporary Assistance for Needy Families program, or TANF, was created as part of the larger Personal Responsibility and Work Opportunity Reconciliation Act (PRWORA) of 1996 (commonly referred to as “welfare reform”). Families First is a workforce development and employment program.


  • Supplemental Nutrition Assistance Program (Food Stamps)
    The SNAP program provides nutritional assistance benefits to children and families, the elderly, the disabled, unemployed and working families. Benefits are 100 percent federally funded, and nearly 400,000 Tennessee families are served each month.


Have a Question?

We offer a number of different Customer Service Options:


Frequently Asked Questions


Case Connect - Look up your Family assistance Information


Direct Email - Prompt response to all your questions


***Average Wait Time: 60-90 seconds