Department of Human Services

Child Care Certificate Program Online Policy Manual

Case Management

Revised:

16.5

CHILD TRANSFERRING PROVIDERS

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Transfers When Parent Owes Back Co-Pay Fees

 

When a parent owes the current provider a parent co-pay fee debt, the transfer cannot be completed unless:

 

        the provider acknowledges the complete payment of any owed co-pay fees; or

 

        a payment plan satisfactory to the provider has been agreed upon.

 

Limits on Provider Transfers

 

The Department will allow a parent two (2) unquestioned requests to transfer providers within a twelve-month period.Any additional requests will be questioned as to the need and approved only under certain conditions to avoid unnecessary disruptions in a childís caregiver relationship.

 

Reasons to Approve an Additional Transfer

 

        The parent moved to a new residence.

 

        The parent changed job locations.

 

        The parent either:

 

-    complains of problems with the provider and has filed an allegation of abuse or neglect with the Department of Childrenís Services, or

 

-    makes an allegation of provider licensing violations with the DHS Child Care Complaint Hotline.

 

        The provider or regulatory agency closes the child care provider.

 

        The parent provides a written statement about specific concerns for the health or safety of her child at her unregulated provider.

 

        The parent transfers from an unregulated to a regulated provider.

 

        The child ages out of the care levels provided by the current provider.

 

        The parent cannot afford the cost difference between the state base rate and a providerís higher general public rate.

 

 

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