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Department
of Human Services Families
First Online Policy Manual Family Services Counseling |
Revised: |
28.4 |
REFERRALS |
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Families First clients will be able to
access FSC primarily in three ways: 1.
Work Exempt
clients will be referred to FSC by their FF caseworker. Caseworkers who recognize a barrier or
clients who think that counseling or treatment through a Family Services
Counseling referral would help them or a family member, will be referred to
FSC.
The individual does not need to
give the caseworker a reason for the referral request. The caseworker may not ask the client why
he or she is asking for the referral to FSC. 2.
Clients with
a work requirement may be referred to FSC by their FF work activity
contractor. 3.
Client reps
who recognize a barrier or potential barrier or who have a client who
requests FSC may refer him/her directly to the FSC. The need for FSC service may be determined
from interviewing the client, or from responses given on the Families First
screening tool. Bulletin 10,
FA-08-07 If during the application interview, initial or renewal, the client’s
responses to the voluntary screening tool, indicate the existence of a
possible ADA-covered disability, ask the client if he or she would like a
referral to Family Services Counseling for an assessment. The client will not be referred to the work
activity contractor for a 30-hour work activity until the FSC assessment has
been completed. If the client does not agree to the Family Services Counseling
referral, document the case record to indicate the client’s disagreement and
refer the client to the work activity contractor. If the client agrees to a referral, the client rep will make a
referral to Family Services Counseling and document the case record to
indicate the client’s agreement to Family Services Counseling. The Family Services Counselor must provide
feedback to the client representative within two weeks. This feedback must include: ·
The
assessment results (type of learning disability or mental health issue). ·
How the
learning disability or mental health issue affects the client’s day to day
functioning. ·
How the
learning disability or mental health issue specifically affects the client’s
ability to take part in a work/training activity ·
Whether the
client was referred to a community partner for additional assessment or
ongoing mental health or learning disability treatment If the FSC cannot provide the above information within the two-week
period because the assessment has not been completed, the Family Services
Counselor will: ·
Provide
feedback to the client representative (within two weeks) that the assessment
is still in progress. ·
Indicate
when the assessment is expected to be completed. Note: If
the FSC assessment indicates that a client is able to participate in a work
or training activity, but an ADA-covered disability prevents engagement for
30 hours, the State Office Accommodations Specialist will assist in making a
decision on a case-by-case basis regarding how an accommodation will be
applied. Bulletin 9, FA-09-08 When the assessment has been completed, the Family Services Counselor
will provide the feedback information to the client rep who will: ·
Review the
feedback results. ·
Translate the
FSC assessment into a directive for an accommodation, if appropriate (in other words, the client
representative and/or client representative supervisor will make the final
“need for an accommodation” decision). ·
Consult with
the State Office Accommodations Specialist if an accommodation decision
cannot be made at the county level. Bulletin 9, FA-09-08 ·
Document the
FSC assessment results in the case record. ·
Refer the
client to the work activity contractor within three working days of receipt
of the feedback, unless consultation is needed by the State Office
Accommodations Specialist. Bulletin 9, FA-09-08 ·
Indicate on
the work activity referral the type of accommodation needed, if appropriate. ·
Remove the
“Temporary Short Term Crisis” code and enter the “30 Activity Hours” code on
AEIPA. ·
Document how
the work activity contractor applied the accommodation. If the client misses the FSC assessment appointment or follow-up
appointments needed to complete the assessment, the FSC counselor will
attempt to contact the client within 24 hours to reschedule the
appointment(s). If the client cannot
be reached or misses the rescheduled appointment(s), the FSC will send a
feedback form to the client rep immediately to report that the client was
unavailable to be assessed. The client
rep will then: ·
Document the
case record that the assessment was not completed and why. ·
Enter the
appropriate information in the case record. ·
Refer the
client to the work activity contractor for a 30-hour activity via a paper
referral. Note: If
the client contacts at a later date, he or she may request another FSC
referral for an assessment for a possible ADA-covered disability. |
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