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Department
of Human Services Families
First Online Policy Manual Application Process |
Revised: |
3.3 |
FILING AN APPLICATION |
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The
application should be filed in the county of residence. If the assistance unit should move from the
county during the application process, the application will be transferred
and the application date will be protected. ·
Any person
making an inquiry about an application should be advised of his/her right to
same-day filing to protect the application start date. ·
Any person
requesting to file an application will be given the opportunity to do so and
will not have to provide proof of any eligibility criteria prior to doing so. ·
If an
application is requested by mail, it must be mailed the same day the request
is made. ·
If a county
has designated offices to serve specific areas of the county, applicants may
contact the wrong office. When this
occurs, the applicant must be advised of the correct office at which he/she
should apply and be given the address and phone number. The applicant must be
given information about same-day filing.
An offer should be made to forward the application to the correct
office. If the application is received
by mail in the wrong office, the application must be mailed to the correct
office the same day. ·
The
assistance unit may voluntarily withdraw its application at any time prior to
the determination of eligibility. The
caseworker will document in the Eligibility and case management system the
reason for withdrawal and that contact was made with the AU to confirm the
withdrawal. The AU will be advised of the right to reapply at any time. |
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