Department of Human Services

Families First Online Policy Manual

Verification Procedures




Table of Contents


Verification is the process of confirming or substantiating information provided by the client.


Any decision made before the end of the standard of promptness period must be based on a clear determination of eligibility or ineligibility.


Verification is the responsibility of the applicant/recipient for Families First.The caseworker should secure verifications when the information is known to the Department through automated data interfaces or when it is more reasonable for the Department to secure the information.


For a finding of ineligibility, the caseworker may render a decision based on the AUís unverified statement.For example, an AU reporting resources over the programís resource limit would be determined ineligible.However, to render a decision of eligibility, the caseworker must be able to make a firm determination of eligibility based on verified points of eligibility.Therefore, the verification process is central to the caseworker's ability to certify an AU for benefits.If there is any doubt of eligibility, the caseworker must resolve it using the best evidence including documentary evidence, collateral contacts, and home visits.


The client's statement of the facts can be accepted as verification when:


        The AU has tried, without success, to obtain the needed verification.


        The caseworker has exhausted all means of securing documentary evidence, without success.


        The documents needed are other than those required by another agency, as in unemployment benefits.


Document the efforts that have been made in the eligibility and case management system.


The purpose of verification is to establish as accurately as possible that the AU meets defined eligibility criteria, and that the benefit amount is correct.



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