Department of Human Services

Families First Online Policy Manual

Verification Procedures




Table of Contents


        Documentary evidence is written proof that is relied on as the basis, proof, or support of information provided by the AU and may be official or unofficial.


-       Official documents are those that are prescribed or recognized as authorized and are most commonly provided by businesses, agencies, and organizations engaged in specific enterprises or service delivery. A social security card, utility bill, or award letter is an example of official documents.


-       Unofficial documentary evidence may include such items as hand-written notes from employers, baby-sitters, etc.


        Documentary evidence is considered the primary source of verification. When it is not available, collateral contacts, or home visits will be used.


        When using documentary evidence, record the title or type of document, document number, date of document, date seen, and contents.



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