Department of Human Services
Families First Online Policy Manual
Rights and Responsibilities
ADA AND SANCTIONS FOR NON-COMPLIANCE
Though the Department has put many
opportunities in place for the client to claim an
The following are examples of good cause:
· A client has been diagnosed with a learning disability. He has been assessed by a specialist and has scheduled bi-weekly appointments with a learning therapist. Due to these appointments, he will be unable to fulfill the 30-hour weekly work requirement. The contractor will grant this client good cause for his absences due to therapy sessions.
· Providing good cause when a parent quits employment due to the needs of his/her child.
· Providing good cause if the needs of a disabled family member prevent the client from complying with a work activity.
In addition, when a sanction is imposed due to non-compliance with a work requirement, the following free-form text must be added to the client notice
“Do you or someone you live with have a mental, physical, or learning disability? If so, please call your client rep at __________________. You may be able to keep your Families First benefits.”
If the client responds to this notice within the ten day adverse
action period and claims a disability, the client rep will re-open the case
and complete a voluntary
· Give the client good cause for the non-compliance.
· Review the need for a consultation, by the State Office if necessary. Bulletin 9, FA-09-08
· Put an accommodation(s) put in place.
· Document the case record.
If the client fails to complete or refuses to complete the screening, the client rep will re-close the case for the previous closure reason. A final closure notice will be issued and the case will not be reopened until the client reapplies.