The best way to get answers about a former employee’s claim is to
Call the departmental (unit name) at (phone number)
Mail a letter to
TN Department of Labor & Workforce Development
UNIT NAME AND ADDRESS
Generally, a telephone number will be left to return the call. If the interviewer did not leave a number or the number is misplaced, call the special employer service number at 615-741-2307. Tell the departmental representative that it is necessary to talk to the interviewer who is working on the claim.
Our representatives will assist employers in reviewing or obtaining department-held documents and materials that will enable them to protect their reserve account. For assistance contact the department at _____________. The representative will locate the appropriate interviewer for you to review information on the Agency Decision Form LB-0503.