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Frequently Asked Questions - Automated Phone System

Why can't I get through on the telephone?


When our telephone system receives too many calls the telephone network becomes temporarily overloaded. If that occurs, you will hear a message that states, “We are unable to take your call because of extremely high call volume. Please try again later.” This is likely to occur on our busiest days, Mondays and Tuesdays.

Increased demand for UI services statewide, seasonal fluctuations, and holidays contribute to a longer wait time when calling the department. We understand that your time is valuable, and the department is making every effort to shorten the time you must wait for service.

You can avoid telephone wait time by using one of our online applications to file a claim, report a missing payment, file an appeal, or view your benefits at https://ui.tn.gov/.

Do I have to file my claim by telephone?


No. With Internet access you can file for UI benefits online at https://ui.tn.gov/Pages/ApplyForUnemployment.aspx. However, there are certain situations that will require you to file by phone such as federal or military claims and out of state employers.

Don't I have to file a claim first thing Monday morning?


No. You may file your claim at any point Monday through Friday. To file a claim, call (877) 813-0950 and follow the prompts. Wednesday, Thursday and Friday experience lower call volume. Claims Center hours are 8:00 a.m. to 4:30 p.m.

What information do I need to file a claim?

 

Please have the following information available when you file your claim either by phone or online:

Social Security Number
Drivers License Number
Address
Telephone Number
Separating Employer's Name
Separating Employer's Address
Separating Employer's Telephone Number
Separating Employer's Fax Number (if known)
Last Day Worked
Reason for Separation
Places of Employment for the last 18 months

 
Why can't I just press 0 to talk to a person?  When I tried, your system disconnected me.  What happened?

 

Our automated system uses your menu selections to tell us why you are calling to direct your call to an interviewer with the shortest wait time. If you make incorrect selections from the menu choices, your call may be disconnected.

If I don't have any buttons on my phone, can I still use the telephone system?

 

Yes, however, if you are unable to make menu selections, you may wait longer for your call to be answered and may have to be transferred to more than one interviewer.

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