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Frequently Asked Questions - Personal Identification Number (PIN)

What is a PIN?

The PIN is a 4-digit Personal Identification Number (PIN) chosen by claimants. It is used when you certify for a week of benefits and to access confidential UI claim information by Internet or telephone.

What is the purpose of the PIN?

The PIN protects your privacy and prevents unauthorized access to your confidential claim information.

Do I need a PIN?


Yes, the claims filing and benefit inquiry applications require that you enter a confidential Personal Identification Number or PIN.

What happens if I forget my PIN or I want to change my PIN?


You have two chances to enter your PIN correctly. After that, the PIN is locked. If you forget your PIN or feel it is necessary to change your PIN, you will need to enter an incorrect PIN three times in order for it to become locked. Then phone the UI Claims Center at 877-813-0950 and request unlocking of your PIN.

Is my PIN confidential?


Yes, your PIN is confidential. TDLWD staff cannot access your PIN. You must protect the PIN (Personal Identification Number) that you create as it is your electronic signature. If you tell another person your PIN and it is used fraudulently, the overpayment will be charged to you.

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