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Division of Mental Health Services

Office of Consumer Affairs

How We Support Recovery

The Office of Consumer Affairs:

  • Administers TDMH’s Ombudsman Program to investigate and resolve complaints for recipients of mental health services
  • Operates a Helpline to assist individuals diagnosed with mental illness and co-occurring disorders and their families in accessing a wide array of services within their community
  • Administers the Peer Support Specialist Certification Program for mental health consumers employed within the mental health care system to provide direct peer-to-peer services
  • Works with advocacy organizations to represent consumer interests in the development of policies and programs within the department
  • Provides stakeholder education through presentations and printed material which promotes self-determination in treatment decisions and improves recovery outcomes

Consumer Advocates are available from 8 AM to 4:30 PM (Central) Monday through Friday
800-560-5767
Local (Nashville): 615-532-6700
Email: OCA.Tdmh@tn.gov

TCFSS Renewal Application

Division of Mental Health Services Links