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Division of Mental Health Services

Office of Consumer Affairs and Peer Recovery Services

How We Support Recovery

The Office of Consumer Affairs and Peer Recovery Services:

  • Administers TDMHSAS’s Ombudsman Program to investigate and resolve complaints for recipients of mental health or substance abuse services
  • Operates a Helpline to assist individuals diagnosed with mental illness and/or substance use disorders and their families in accessing a wide array of services within their community
  • Administers the Certified Peer Recovery Specialist Program for people who have lived experience of mental illness and/or substance use disorder who want to provide peer recovery services to others
  • Works with advocacy organizations to represent consumer interests in the development of policies and programs within the department
  • Provides stakeholder education through presentations and printed material which promotes self-determination in treatment decisions and improves recovery outcomes

Consumer Advocates are available 8:00 a.m. to 4:30 p.m. (CT) Monday through Friday at 1-800-560-5767; Local (Nashville): 615-532-6700
Email: OCA.TDMHSAS@tn.gov

TCFSS Renewal Application

Division of Mental Health Services Links