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Division of Mental Health Services

Office of Consumer Affairs and Peer Recovery Services

HELPLINE

The Advocates who answer the Office of Consumer Affairs and Peer Recovery Services' Helpline offer direct, individualized support and assistance to individuals who are experiencing problems accessing services and supports with the goal of enhancing outcomes and the well-being of all Tennesseans.

What services are available through the Helpline?
Advocates provide information on mental health and substance abuse resources statewide and also investigate and resolve complaints for people experiencing difficulties with the mental health or substance abuse service systems. Advocates ensure compliance with state and federal laws that prohibit unfair treatment through the confidential handling of complaints. The Helpline maintains a knowledge base of current information on statewide contacts and resources and consults with the behavioral health community, TDMHSAS, and TennCare personnel, as needed.

What can be done for me?
Advocates mediate the concerns of each person involved in a specific situation and may serve as an advocate for the service recipients, the family, the state, or the provider, when appropriate. The concerns of the service recipient are always addressed first.

For the service recipient, the Advocate will:

  • Take time to listen to concerns
  • Assist in problem resolution
  • Inform persons of their rights and responsibilities as a recipient of services in Tennessee
  • Keep all matters confidential

For families and friends, the Advocate will:

  • Clarify regulations that apply to a specific situation
  • Provide information regarding alternatives
  • Provide information regarding access to services and supports
  • Suggest referrals to other agencies

When should I contact an Advocate?
When you cannot resolve the issues by talking directly with the mental health or substance abuse facility staff.

Advocates are available from 8 AM to 4:30 PM (Central)
Monday through Friday
800-560-5767
Local (Nashville): 615-532-6700
Email: OCA.TDMHSAS@tn.gov

Division of Mental Health Services Links