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Alarm Systems Contractors Board

FAQs - Frequently Asked Questions

 

1. Who is required to be licensed?

2. Are there State requirements to post or display my license number?

3. How do I obtain a license?

4. Do  I submit fingerprint cards with my application?

5. Do I tell the Board I have been arrested when making application?

6. Is training required?

7. Is there a list of approved courses, schools, trainers, etc., and how may I obtain a list?

8. Are courses available online?

9. If an exam is required, how do I apply for licensing exam?

10. I passed my exam what do I do next?

11. How long will it take to process my application?

12. How do I renew a license?

13. Can I renew my license or registration online?

14. How far in advance of expiration date should my renewal be completed?

15. Do I tell the Board I have been arrested when renewing my license?

16. Is Continuing education required?

17. Is there a list of approved continuing education courses?

18. Are courses available online?

19. I let my license expire. How do I have it reinstated?

20. How do I retire my license?

21. I recently updated my status.  Why hasn’t my status changed online?

22. Am I required to notify the Board if I change my address?

23. Am I required to notify the Board if I change my firm’s address?

24. Can I change my information on-line?

25. Am I required to notify the Board if my job status changes?

26. How can I get the forms I need?

27. I am licensed in another state and want to operate in Tennessee. Do you have reciprocity agreements with other states?

28. How do I determine if an individual/company is licensed?

Complaints:

1. How do I file a complaint against a company/individual?

2. What happens after I file a complaint?

3. What can the state do if I have a legitimate grievance?

4. How do I get information regarding complaints filed or disciplinary action taken against an alarm contractor, alarm qualifying agent or alarm employee?

 

 

Who is required to be licensed?

 

Any person, partnership, association, corporation who engages in or holds themselves out as engaging in the business of an alarm systems contractor shall be certified.  This includes Burglar Alarm, Fire Alarm, CCTV and Alarm Monitoring.

 

Each alarm contracting company shall designated at least one (1) qualifying agent who is or shall be licensed for each classification of service to be performed by the certified business entity.   All persons employed by an alarm systems contractor shall apply for registration within thirty (30) days of employment. 

Alarm Classifications:  Burglar Alarm, Fire Alarm, CCTV and Alarm Monitoring.

 

Alarm Contractor Certification Basic Requirements: Non-refundable application fee, licensed qualifying agent or applicant for qualifying agent license in each alarm classification company applied for, or is certified in, to qualify the company, proof of insurance as required by Tenn. Code Ann. § 62-32-315,  certification fee in each classification approved. 

 

Qualifying Agent Basic Requirements: Non-refundable application fee, fingerprints for background check (fingerprint fees), statements of any criminal records, photos for identification card, proof of experience, proof of education or training, examination, license fee for each classification approved.  Please refer to the website for specific training and experience requirements.

 

Alarm Employee Registration Basic Requirements: Non-refundable application fee, fingerprints for background check (fingerprint fees), statements of any criminal records, photos for identification card.

 

 

Are there State requirements to post or display the license number?

 

Yes, the alarm contractor company certification number must be permanently displayed on all advertising, service vehicles, correspondence, business cards, letterheads and the like.

 

 

How do I obtain a license?

 

Submit a “completed” application for review and evaluation for licensing. Application materials and requirements can be obtained on our website, or by calling the “Alarm Systems Contractors Board” at 615.741.9771 or 615.532.9130.

 

 

Do I submit fingerprint cards with my application?

 

Yes. An applicant for alarm qualifying agent and/or alarm employee registration shall submit three (3) sets of classifiable fingerprint cards that are rolled nail to nail by a qualified technician with his/her application for the purpose of allowing the Board to forward the fingerprint cards to the Tennessee Bureau of Investigation and Federal Bureau of Investigation.  Fingerprints may also be submitted electronically. Contact Cogent Systems at 1-877-862-2425 and you will be asked for the ORI# TN920140Z and the transaction type required to schedule alarm employee registration applicants is SA (Alarm Systems Employee Registration Applicant) and for qualifying agent applicants the transaction type is SC (Alarm Systems Contractor Qualifying Agent License Applicant). Fee for electronic fingerprints will be $48.00 and the fee for this office to process fingerprint cards will be $60.00.

 

 

Do I tell the Board I have been arrested when making application and when renewing my license?

 

Yes.  The Board must be informed of all arrests, convictions and pending charges for a felony or misdemeanor in any jurisdiction.  It will be necessary for you to provide certified documents of the court’s final disposition, including suspended or deferred sentences, as well as, a written explanation of the events that surrounded the charges. Failure to fully disclose all arrest information could disqualify your application.

 

 

Is training required?

 

Yes, qualifying education is required for Alarm Qualifying Agent applicants who qualify using five (5) years of experience.   Please refer to the website for other ways to qualify for licensure.

 

Training is also required for Alarm Employees who sell, service, or install alarm systems.  Please refer to Tenn. Code Ann. § 62-32-312(g) for employee training requirements.

 

 

Is there a list of approved courses, schools, trainers, etc., and how may I obtain a list?

 

Yes.  Please refer to the website for the listing of approved qualifying education, continuing professional education, and employee training courses. 

 

 

Are courses available on-line?

 

Many of the courses approved to meet these requirements are available online.

 

 

If an exam is required, how do I apply for licensing exam?

 

Examination is required for all qualifying agent applicants in each classification applied for.  An examination brochure is included in each application packet which can be mailed to you, or you may contact the exam vendor via the link on our website to schedule your exam.

 

 

I passed my exam what do I do next?

 

The Program will be notified by the examination vendor of the applicant’s score, and the applicant will be notified as to what still might be needed for licensure.

 

 

How long will it take to process my application?

 

Allow a minimum of four (4) to six (6) weeks for application processing.  Time varies due to background checks and exams.  Wait three (3) weeks before calling to verify your application status.   All applications are processed in the order they are received.

 

 

How do I renew a license?

 

Renewal applications for alarm contractor certification and alarm qualifying agent licenses are forwarded by mail ninety (90) days prior to the license expiration date.  Employee registrations are renewed administratively as part of the alarm company renewal.  

 

 

Can I renew my license or registration online?

 

Not at this time.

 

 

How far in advance of expiration date should my renewal be completed?

 

It is recommended that you submit your renewal form with all completed renewal requirements sixty (60) days prior to the expiration date.  There is a ninety (90) day late renewal period afforded for license renewal.  However, you may not continue to operate on an expired license or registration. 

 

 

Do I tell the Board I have been arrested when renewing my license?

 

Yes.  The Board must be informed of all convictions and pending charges for the commission of a felony or misdemeanor in any jurisdiction, if not previously disclosed on initial application. Alarm Contractors and the Designated Qualifying Agent are required to notify the Board within thirty (30) days of any convictions for alarm qualifying agents and alarm employees.   If you have not previously notified the Board office of the arrest and/or conviction, it will be necessary for you to provide certified documents of the court’s final disposition, including suspended or deferred sentences, as well as, a written explanation of the events that surrounded the charges. Failure to fully disclose all arrest information could disqualify your renewal application.

 

 

Is Continuing education required?

 

Yes.  Sixteen (16) hours of continuing education is a prerequisite to renewal of every qualifying agent license. 

 

 

Is there a list of approved continuing education courses?

 

Yes.  Please refer to the website for the list of approved qualifying and continuing education courses. 

 

 

Are courses available on-line?

 

Many of the courses approved to meet these requirements are available online.

 

 

I let my license expire. How do I have it reinstated?

 

In order to reinstate an expired license, the same procedure is used as to obtain the license.

 

 

How do I retire my license?

 

There are currently no provisions for license retirement.

 

 

I recently updated my status.  Why hasn’t my status changed online?

 

Changes will not reflect on the website until the next working day after any changes have been made.  Contact the program office if the change is not made within the listed time frame.

 

 

Am I required to notify the Board if I change my address?

 

Yes.  All changes must be reported within thirty (30) days of the change.

 

 

Am I required to notify the Board if I change my firm’s address?

 

Yes.  All changes must be reported within thirty (30) days of the change.

 

 

Can I change my information online?

 

Not at this time.  You can send an email to program staff that contains the requested changes, or you may fax a written request for address or other changes to 615.532.2965.

 

 

Am I required to notify the Board if my job status changes?

 

Yes.

 

 

How can I get the forms I need?

 

All forms can be obtained on our website, or you may contact program staff to request an application or renewal packet.

 

 

I am licensed in another state and want to operate in Tennessee. Do you have reciprocity agreements with other states?

 

Not at this time.

 

 

How do I determine if an individual/company is licensed?

 

License search is available online or you can contact the program staff.

License Search

 

 

Complaints

How do I file a complaint against a company/individual?

Complaint forms may be obtained from the Alarm Systems Contractors Board or the Board website www.tn.gov/regboards/asc.

 

The Board cannot recover or order the refund of any money or property to which you may be entitled.  You must institute a civil lawsuit for this purpose and hire your own legal counsel.  Complete the complaint form; give complete statements of the facts, with names and dates, and be sure to include all documentation that supports your allegation such as the nature of the complaint, copies of relevant paperwork and the address of the person or firm you are filing the complaint against.

 

Anonymous complaints containing advertisements or other independent proof of a violation will be opened as complaint and processed according to the normal complaint procedures.  However, they must include the name, contact information, violation details, and location address in order for action to be taken and investigated. 

 

What happens after I file a complaint?

An acknowledgement letter of receipt is sent to the complainant. Request for a response to the allegations is sent by certified mail to the respondent.  Upon receipt of the response, a copy is forwarded to the complainant. Complaint, response and all documentation is referred to staff attorney.   An investigation is initiated if deemed necessary by staff attorney.  Complaints are presented to the Board anonymously by the staff attorney.  None of the parties are identified to the Commission and they do not see the complaint. The attorney prepares a legal report of law violations and recommendations to assess civil penalties, fines, or take formal action to suspend or revoke the license. The final determination is made by the Board based on evidence presented.  After final determination is made the complainant and respondent are notified of Board’s final disposition.

 

What can the State do if I have a legitimate grievance?

The Board does not have the authority to award monetary damages, refund money, or force the respondent to complete the project. The Board may assess discipline such as letters of warning/caution, citations, civil penalties, consent orders and in some cases, they may revoke or suspend the license through an adversarial formal hearing process with an Administrative Judge, pursuant to the Uniform Administrative Procedures Act.  Anyone seeking to recover monetary remedies for injuries should consult a private attorney, as the Board has no jurisdiction over these matters.  Further, the Commission cannot hold the issuance of a license renewal until the respondent is given due process through the Uniform Administrative Procedures by a formal hearing.

Civil penalties or fines with an order to “cease and desist” may be issued for unlicensed activity.

 

How do I get information regarding complaints filed or disciplinary action taken against an alarm contractor, alarm qualifying agent or alarm employee?

A Disciplinary Action Report is posted on the Department website monthly.  Open complaint cases or those closed without discipline are not listed on the website and you would need to contact our staff to check the complaint history for an individual or company.