The Franklin Driver Services Center is piloting a new system that allows you to “Join the Line” via text, phone, or the web site. The options provided to “Join the Line” are available during the hours of 8:30 AM to 4:30 PM. If the number of people in line are determined to be the number that can be provided service during office hours, the line will close and be unavailable. You may check back later in the day or “Join the Line” on another business day.
How to “Join the Line”
Each citizen requesting a transaction must join the line separately. For example, if a driver and a family member each need driver licenses renewed, each person must join the line and start the process separately.
Standard text messaging rates may apply when using this service.
When choosing to “Join the Line” via text or voice, “Join the Line” will notify you periodically as to your wait time and will alert you when you need to go to the station.
Status updates provide an opportunity to change your status. A list of response options include:
NOTE: Please arrive 15 minutes early in order to have time to complete the application.
IMPORTANT: You must check-in with the information desk upon arrival at the driver services center. Failure to check-in will result in being removed from the line after two hours.
Click Join the Line
To make an appointment for a non-commercial road skills test, please click Online Driver Services or call 866-849-3548.
3830 Carothers Parkway
Franklin, TN 37067
Days and Hours of Operation,
Monday - Friday 8:30 a.m. to 5:00 p.m.
Take I-65 South to Highway 96. Exit onto Highway 96 and take a left at the light. Cross over the interstate and turn right onto Carothers Pkwy.
Take I-65 North to Highway 96. Exit onto Highway 96 and take a right. Turn right onto Carothers Pkwy.
(Note: This map is informational only. No representation is made or warranty given as to its content. User assumes all risks of use. Mapquest and its suppliers assume no responsibility for any loss or delay resulting from such use.)
Fax: (615) 790-5976
Full Driver Services Center, Original Handgun Permit, Driving Records (MVR)
(Click County for Detailed Location Information and Services Offered)