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Franklin Driver Services Center

Mobile Pad

Join the Line New icon

The Franklin Driver Services Center is piloting a new system that allows you to “Join the Line” via text, phone, or the web site. The options provided to “Join the Line” are available during the hours of 8:30 AM to 4:30 PM. If the number of people in line are determined to be the number that can be provided service during office hours, the line will close and be unavailable. You may check back later in the day or “Join the Line” on another business day.

How to “Join the Line”

  • Web Site: You may use this link, Join the Line, to enter the line. (Please note that road appointments for the Franklin station can only be made via the web site)
  • Text Message: You may “Join the Line” by simply texting 'franklin dl' or 'franklindl' to 952-649-6901
  • Phone: You may “Join the Line” by calling 855-558-6367
  • Driver Services Center: You may go to the Franklin Driver Services Center and enter the line via the kiosk located in the station.

Separate Transactions
Each citizen requesting a transaction must join the line separately. For example, if a driver and a family member each need driver licenses renewed, each person must join the line and start the process separately.

Standard text messaging rates may apply when using this service.

When choosing to “Join the Line” via text or voice, “Join the Line” will notify you periodically as to your wait time and will alert you when you need to go to the station.

Status updates provide an opportunity to change your status. A list of response options include:

  • S (to receive a status update)
  • M (to request more time)
  • H (to display available commands)
  • L (to leave the line)
  • W (to switch to voice call updates)
  • N# (to receive a notification in # minutes before you are due at the station). Available response options will be provided with each message sent.

NOTE: Please arrive 15 minutes early in order to have time to complete the application.

IMPORTANT: You must check-in with the information desk upon arrival at the driver services center. Failure to check-in will result in being removed from the line after two hours.

What Documents Should I Bring?

Click Join the Line

Office Address

To make an appointment for a non-commercial road skills test, please click Online Driver Services or call 866-849-3548.

3830 Carothers Parkway
Franklin, TN 37067

Days and Hours of Operation

Days and Hours of Operation,
Monday - Friday 8:30 a.m. to 5:00 p.m.

  • IMPORTANT: Closing times listed do not always reflect applicants will be accepted up to that time. It may be necessary to cease taking applicants earlier in order to complete processing by the end of the business day. For example: A Driver Services Center closing time may be listed as 5:00 p.m. but taking applicants may be stopped at 3:00 p.m. in order to process applicants by 5:00 p.m.


From Nashville
Take I-65 South to Highway 96. Exit onto Highway 96 and take a left at the light. Cross over the interstate and turn right onto Carothers Pkwy.

From Columbia
Take I-65 North to Highway 96. Exit onto Highway 96 and take a right. Turn right onto Carothers Pkwy.

Map this location.

(Note: This map is informational only. No representation is made or warranty given as to its content. User assumes all risks of use. Mapquest and its suppliers assume no responsibility for any loss or delay resulting from such use.)

Closest Alternative Services Locations

(Click County for Detailed Location Information and Services Offered)

Surrounding Counties Without a Full Services Center

  • Cheatham
  • Hickman
  • Marshall (County Clerk Only)