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Message From The TRA

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The mission of the Tennessee Regulatory Authority (TRA) is to promote the public interest by balancing the interests of utility consumers and providers while facilitating the transition to a more competitive environment.

Established in 1996, the TRA was created to meet the challenge of the changing telecommunications and utility environment. The TRA is charged with the responsibility of setting the rates and service standards of privately owned telephone, natural gas, electric and water utilities.

The Agency's assistance and consumer protection programs assist consumers targeted by unfair utility practices and aid consumers that are in need of telephone assistance.