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Investigations

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To report abuse or neglect: 1.877.237.0004 or click here.


Tennessee's Children Deserve Safe and Stable Homes

The Multiple Response Approach

The Department of Children's Services received more than 169,000 calls to its child abuse hotline and conducted more than 60,000 investigations into reported child abuse and neglect during fiscal year 2012. The Child Protective Services division strives to protect children whose lives or health are seriously jeopardized because of abusive acts or negligence. This division also supports the preservation of families.

The department practices risk-oriented case management in order to help protect children. Case manager’s major areas of responsibility include:

• Investigating referrals of child abuse or neglect
• Identifying the risks that contributed to the abuse or neglect
• Delivering appropriate services to reduce risks
• Evaluating the success of the intervention
• Continuing services, if necessary
• Closing the case or reuniting the child/children and family


Contact Information:

Irma Buchanan
Director of Investigations
Office of Child Safety
Department of Children’s Services
State of Tennessee
Nashville, TN 37243
Phone: 615-532-9644
Irma.Buchanan@tn.gov

Amy Coble
Deputy Director of Investigations
Office of Child Safety
Department of Children’s Services
State of Tennessee
Nashville, TN 37243
Phone: 615-741-9918
Amy.Coble@tn.gov