Welcome to the Office of Customer Focused Government (CFG). CFG is an initiative that has been in place since 2011 to respond to Governor Haslam’s leadership and desire to provide for the state the best service at the lowest possible cost. Responsibilities for this office include:
- Operation performance management
- Transparent Tennessee
- Adoption of operational best practices
- Operation of Strategies for Efficiency in Real Estate Management (SEREM) project
One of Governor Haslam’s top priorities has been to have a customer-focused, efficient and effective state government. From decreasing wait times at Driver Service Centers to processing online tax returns, we are working to provide the best possible customer service at the lowest possible cost.
Alternative Workplace Solutions
Alternative Workplace Solutions (AWS) is an initiative that creates a physical and cultural transformation using non-traditional workspaces to promote productivity, efficiency and flexibility across state government that improves the management of the state’s real estate portfolio.