Director - Human Resources
Shannon Tolbert began her career in state service in 1987 and has worked as Commerce & Insurance’s Director of Human Resources since 2000. In this role, she is responsible for providing oversight of matters related to employment practices, recruitment, hiring, retention, time reporting, compensation, benefits, performance management, and employee relations. Prior to joining the Department as Director, Ms. Tolbert served in other human resources capacities within the Secretary of State’s Office, the Department of Safety and Homeland Security, and the Public Service Commission. Ms. Tolbert is a graduate of the Tennessee Government Executive Institute and is Pyramid Level IV certified through the Department of Human Resources.