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How to Contact your Tennessee Agency’s DIRECT Administrator

The DIRECT Account Administrator can guide you through the steps required to set up your User ID and password; setting up your DIRECT email address; answer questions relating to breach of the security; daily questions that may arise from normal operation of the system and use of the Provider Directory. The DIRECT Administrator is also responsible for provisioning and de-provisioning users.


State of Tennessee DIRECT Administrator
Lovel VanArsdale
Phone: 615-507-6404