Adult Protective Services

Adult Protective Services staff investigate reports of abuse, neglect (including self-neglect) or financial exploitation of adults who are unable to protect themselves due to a physical or mental limitation. APS staff assess the need for protective services and provide services to reduce the identified risk to the adult.

APS continues to operate by conducting investigations and providing protective services.  As of March 28, the following guidelines are being followed by APS staff.

In-person visits are allowed at all facilities, including hospitals.  Staff must contact the facility prior to the visit to verify if visitation is allowed.  PPE and social distancing protocols must be followed. Staff must also follow current CDC guidelines and State/DHS guidance regarding COVID-19.

In-person and home visits (non-facility) are allowed provided that none of the COVID-19 screening questions on the APS report have a “yes” response.  Home visits should be conducted outside on a porch, deck, or other outdoor space.  Visits can also be conducted via an open door or window if an outdoor space is not available.  If possible, the interior of the home should be viewed via open doors and windows with the client’s consent.  If they feel comfortable doing so, staff may enter the home if such action is needed to complete an investigation and/or assessment (i.e. The client is bed-bound and cannot come outside to speak with the investigative specialist.)

For any situation not specifically addressed, staff must consult with their team coordinator prior to conducting an in-person visit.  Such situations include but are not limited to court-related activities and Homemaker visits.  

If any of the COVID questions in the report have a “yes” response, staff should utilize electronic means (i.e. phone, Facetime, or other video application) to contact the client.  If attempts to contact the client are unsuccessful, staff must consult with the team coordinator. 

When face-to-face visits take place, APS staff always wear face masks and maintain a distance of 6-feet from others.


Do you need to report suspected abuse of a vulnerable or elderly adult?

Call 1-888-APS-TENN (1-888-277-8366) or report online by clicking below.

Adult Protective Services (APS) and COVID-19 FAQs

1. Can I still report suspected abuse of elderly or vulnerable adults?

Yes, you may still report abuse via phone or online form.

Call: Toll Free 1-888-APS-TENN (1-888-277-8366)

Or, report suspected abuse online at our secure site:

2. How will suspected abuse be investigated and comply with social distancing guidelines?

Initial, follow-up and monthly visits are being conducted via phone, Facetime or other video application. In special circumstances, face-to-face visits may occur if required to ensure client safety. When face-to-face visits take place, APS staff always wear face masks and maintain a distance of 6-feet from others.

3. How can I check the status of the investigation?

You can call our intake line (1-888-277-8366) or contact the assigned investigator.