Alaina Turner has been with the Tennessee Department of Revenue since 2016, currently serving as the Director of the Taxpayer Services Division. Before beginning a career in state government, she spent 12 years in business management in the private sector, including owning a business. Alaina values emphasis on elevating customer experience, sustaining strong employee engagement, focusing on raising metrics and improving process efficiency.
Alaina earned her bachelor’s degree in business administration with an emphasis in marketing from the University of Mississippi. She currently lives in Middle Tennessee with her husband, Rob, and two stepchildren.