Skip to Main Content

COVID-19 INFORMATION
Driver Services COVID-19 Updates

Office of Professional Accountability

What We Do

The Office of Professional Accountability is charged with managing the investigative and disciplinary processes for the Department of Safety & Homeland Security. The primary mission of the Office of Professional Accountability is to ensure that employees of the department meet the highest standards of professionalism, integrity, and ethical performance. OPA manages the investigative and disciplinary processes for the department.

The Tennessee Department of Safety & Homeland Security’s policy is to investigate all complaints against the Department or its employees. Additionally, all compliments will be filed in the employee's file, and notification made to the employee that a compliment has been received.
Compliment/Complaint Procedure

Interview(s), Employee and Supervisor Notifications, Thorough Investigation, Results Notifications to Complainant and Employee.
More...


Annual Reports

Our Commitment to You...
Employees of the Department of Safety & Homeland Security shall strive to be professional and courteous in their dealings with citizens. It is the desire of the Department that all of your contacts with our employees are professional. If not, we will aim to resolve the complaint in a prompt and objective manner.